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  • What is the standard turnaround time?
    Standard turnaround time is 7-10 business days from the time of quote approval and payment. For more information regarding turnaround time, rush orders, and delivery head to Delivery & Turnaround!
  • Can I have my order in a rush?
    We do not offer same day printing services. Turnaround in 5 business days: +30% Turnaround in 3 business days: +50% Turnaround in 1 business days*: +100% ​ *Dependent on garment availability.
  • What are my shipping options?
    Standard turnaround time is 7-14 business days production time*, business days only. If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis. ​ Free order pickup is available at our Totowa, NJ headquarters - with this option, you will not be charged for shipping. ​ *Production time excludes shipping time & is dependent on quick mock approval from the customer.
  • How will my order be shipped?
    All general non-rush orders will be shipped via UPS Ground. Once your order is shipped, we will e-mail you a tracking number, don’t forget to check your spam folder for this one! Expedited UPS shipping methods may be available upon request including but not limited to UPS Next-Day Air, UPS 2nd Day Air and UPS 3-Day Select.
  • How can I check on the status of my order?
    You can give us a call or send your Customer Account Specialist an e-mail to receive the status of your order! Once your order is shipped, you will also be e-mailed a tracking number.
  • What can affect/delay turnaround times?
    The following items will be subject to a longer turnaround time past our standard turnaround terms: -Printed tags -Hang tags -Hem tags -Folding & bagging -Process prints -Delayed mock-up approval
  • When will my order go into production?
    Your order will begin once all the following as been completed: -Provided screenprint-ready artwork as confirmed by your Customer Account Specialist -Approved mock of your design(s) -Invoice payment

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