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Delivery Options &
DELIVERY AND TURNAROUND TIME FAQ
When to expect your order. We know you're excited!
What is the standard turnaround time?Standard turnaround time is 7-10 business days from the time of quote approval and payment. For more information regarding turnaround time, rush orders, and delivery head to Delivery & Turnaround!
Can I have my order in a rush?We do not offer same day printing services. Turnaround in 5 business days: +30% Turnaround in 3 business days: +50% Turnaround in 1 business days*: +100% *Dependent on garment availability.
What are my shipping options?Standard turnaround time is 7-14 business days production time*, business days only. If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis. Free order pickup is available at our Totowa, NJ headquarters - with this option, you will not be charged for shipping. *Production time excludes shipping time & is dependent on quick mock approval from the customer.
How will my order be shipped?All general non-rush orders will be shipped via UPS Ground. Once your order is shipped, we will e-mail you a tracking number, don’t forget to check your spam folder for this one! Expedited UPS shipping methods may be available upon request including but not limited to UPS Next-Day Air, UPS 2nd Day Air and UPS 3-Day Select.
How can I check on the status of my order?You can give us a call or send your Customer Account Specialist an e-mail to receive the status of your order! Once your order is shipped, you will also be e-mailed a tracking number.
What can affect/delay turnaround times?The following items will be subject to a longer turnaround time past our standard turnaround terms: -Printed tags -Hang tags -Hem tags -Folding & bagging -Process prints -Delayed mock-up approval
When will my order go into production?Your order will begin once all the following as been completed: -Provided screenprint-ready artwork as confirmed by your Customer Account Specialist -Approved mock of your design(s) -Invoice payment
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