FREQUENTLY ASKED QUESTIONS

Art & Design

What file format should I send my designs in?


All files must be at least 300 ppi or Vector Format. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called "upsampling" and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print. We accept the following File Types: Illustrator (.AI) Vector (.EPS) Photoshop (.PSD) PDF JPEG TIFF We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality. We prefer .PSD or .PDF second & .JPG or .TIFF last. For more information, check out our Artwork Requirments page!




Can you create an original design for me?


Of course! We believe custom apparel has the power to bring groups together. It’s an incredible way to add a special touch to any event, whether it’s for your office's reunion, your team's new spirit wear, or joining forces and rallying support behind a cause or an individual. Our team wants to help you create something you can wear and remember for years to come.




Can you help get my design files ready to print?


Sure can! Just give us a call or shoot us an e-mail to get that taken care of! You can also check out our Artwork Requirments and use these templates we've created to help you format your artwork for your designs. Download it and place your design to figure out the size you need it to be. Then re save it and email that over to us!




Can I see a design proof before I confirm my order?


Absolutely! Creating mockups is part of the ordering process for every order. The mockup gives a visual idea of the size and placement of your design. Please note the digital mockup is created on a generic garment template. When printed, the design will appear larger/smaller on some shirts depending on the size of the garment being printed (example: Small vs. XL tees). Due to variances in monitor calibration, colors on the mockups may appear different on your screen. Changes to the order after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved designs and/or mockups. Due to the massive variance between brands, sizes, styles and other factors there is always a variance in the size of a design on a mockup in relation to the garment. Designs will always be printed to the size spec on the Order. If no custom size specifications are provided the design will be printed to our in-house standard specs for the placement. Distribution of mockups should credit All-County Apparel.





Blank Garments & Wholesale

Can I order a mix of different color garments, or different style garments?


Yes. Different shirt colors are ok as long as the ink colors are the same. You must order at least 12 of each shirt color. If we need to change ink colors additional fees will apply. Ink color changes are $15.00 per color per change. Ink color changes are not offered on orders under 48 pieces.




Can I try on a garment before placing a full order?


Definitely! You can check out our showroom to try check out and try on some of our best-sellers, trending items, and recomendations. The absolute best way to try a garment is to purchase a blank sample. A blank sample lets you wear and truly test the garment. We don’t have any blank samples to borrow from our shop. Let your Account Representative know what you’re looking for and we can get Blank Order started for you. If a blank sample isn’t in the budget (or timeline!), your Account Rep can help recommend the perfect garment for your needs.




Can I supply my own garments?


Yes, you can! All garments supplied to All-County Apparel for screen printing services must be new and unwashed. Clients are required to provide us with a detailed list/ breakdown of all the apparel that is to be used per order/ design. Drop shipments must have the Invoice # and Job Name clearly labeled on the box or used when ordering the apparel from the distributor. When ordering/drop shipping garments, the following ship to format should be used: All-County Apparel 785 Totowa Rd Totowa, NJ 07512 PO: Your Invoice # and Job Name Unsorted orders may be subject to a sorting fee of $50.00. This does not apply to drop shipments coming from a major distributor. Individually bagged apparel may be subject to a $0.25 per piece un-bagging fee. Clients must supply a detailed list of garments being supplied, including brand, style number, color and size, prior to drop shipping or dropping off garments in order to avoid sorting fees.​ All-County Apparel, LLC will not be responsible for any manufacturer, mill or vendor defects on provided garments. Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and UPS Shipping Label must be supplied to All-County Apparel. Additional fees not to exceed $5 per carton may apply on any garments that must be returned on behalf of clients. All-County Apparel, LLC may be unable to decorate and therefore refuse to print on certain garment types. Please contact our Customer Support Team before placing an order if it contains an uncommon apparel type or material. Any garments left with All-County Apparel, LLC for more than 90 days are considered abandoned and will become property of All-County Apparel, LLC with the intention of donation or discardment. Why this policy? We receive dozens of boxes every day. It is very easy for unlabeled carton(s) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and un-bagging blank apparel requires additional time and labor. Sorting and un-bagging fees are in place to cover this expense.





Everything Else

Can you print more than shirts?


Of course! Our in-house specialities include screenprinting, wholesale garment procurement, and graphic/spot-colour design. We supply and print t-shirts, tanks, baseball tees, hooded pullovers, zip-up hoodies, and more. You can check out our Catalogs to learn more! If you don't see what you need, let us know & we'll find it for you!




Where are you located? Is parking available?


We're proudly located in Totowa, NJ with easy access to Rt 46, Rt 23, and I-80! And yes, we do have plenty fo parking available! All-County Apparel, LLC 785 A Totowa Rd. Totowa, NJ 07512




Can I stop by to chat about my order?


Of course! We have Project Managers and Sales Reps at the shop ready to assist you! Come on in Monday-Friday between 9:00am-5:00pm! All-County Apparel, LLC 785 A Totowa Rd. Totowa, NJ 07512




Will you beat the price of my current t-shirt printer?


Chances are that we already do! We’re happy to take a look at any competing quotes. We can help ensure that the same garments and print specs are being compared when pricing is a confirmed. Reach out to a Sales Rep or Get a Quote online to learn more! We do offer special discounts and promotions, as well. Keep an eye on our Instagram and let us know if you’re representing a local non-profit, or charity.




Can you sponsor my event, organization, or project?


We are focused on supporting the community and are sometimes able to support your local organization or event in the form of offering a discount off your order. Give us a call or shoot us an e-mail to find out what we can do for your organization!




What if I need to cancel my order?


Yikes! If your plans change, let your Account Rep know as soon as possible. Cancellations will not be accepted once your order has been printed. Rush Orders are not eligible for any cancellations. Any work completed on your order or associated costs at the time of cancellation cannot be refunded. Cancelation and Restocking fees will apply.




Can I print trademarked materials?


Unfortunately, that's a big no! We'll go to the moon and back for our customers, but knowingly printing trademarked materials is highly, highly illegal. We love you, but not enough to do hard time! That said, every customer is responsible for ensuring the originality of their design, and we accept zero liability for the printing of trademarked materials. If you're having trouble figuring out a design, or want to create something inspired by a design or look you saw elsewhere, our graphic artists love a good project and are more than happy to help.





General FAQ

Why choose All-County Apparel?


At All-County Apparel, we’ve made the customer experience and product quality our top priorities! We are a leading local custom apparel and t-shirt company specializing in screen printing, embroidery and custom online stores. We make ordering easy with our large product selection and experienced sales team. We can handle any size order on any deadline while staying within your budget. We offer shipping nationwide to all 50 states! Proudly trusted daily by over 2000 customers and counting!




How does the order process work?


We aim to provide a quick and easy order process, every step of the way! Here is a quick rundown of how a typical order moves through our shop. -Place an order (in-store, via phone or e-mail) -Submit Payment (we require payment upfront, in-full via our online payment portal) -Approve Artwork (via e-mail) -Production Phase -Get Your Order (pick-up in-store or have it shipped)




How quickly can I receive my order?


Standard production is guaranteed to be completed within 10 business days! For more informastion regarding turnaround time, rush orders, and delivery head to Delivery & Turnaround!




Do you offer rush services?


If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options. Turnaround in 5 business days: +20% Turnaround in 3 business days: +30% Turnaround in 1-2 business days: +100% We do not offer same day printing services. Why this policy? Our production schedule operates at 90%+ capacity year round. This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.




How can I place an order?


Of course! Feel free to give us a call, shoot us an e-mail, or Get a Quote online to get your order started. After that, your order will go along the following process: -You place an order (in store, by phone, or by e-mail) -You Submit Payment (we require payment upfront, in-full - via our online payment portal) -We Send Artwork (via e-mail) -You Approve Artwork (through our digital approval system) -We Print Your Order -You Get Your Order (pick-up in-store or have it shipped)




Do you have a minimum order quantity?


We currently have a 12 piece minimum order quantity in place. Please note pricing decreases significantly as quantity increases (for all decoration processes).​ Why this policy? Our operation is primarily set up for large-scale production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into preparation and setup.




How does pricing work?


When it comes to pricing your quote, there are five things we consider:
1. Quantity
2. Garment Style
3. Color
4. Ink Colors on Front/Back
5. Printing Method
Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly. If you need a quote, feel free to give us a call, or Get a Quote.




What file format should I send my designs in?


Retail clients may provide files in any format they have, even if it's just a sketch! Contract Clients are held to a higher standard and must send all files must in at least 300 ppi or Vector Format. If your file is not 300 ppi, you cannot just increase the resolution of the file. This is called "upsampling" and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print. We accept the following File Types: Illustrator (.AI) Vector (.EPS) Photoshop (.PSD) PDF JPEG TIFF We prefer .AI or .EPS files first because Vector images can be scaled without affecting quality. We prefer .PSD or .PDF second & .JPG or .TIFF last. For more information, check out our Artwork Requirments page!




How can I pay for my order?


After you have approved your order, we require payment in full, upfront, to begin production. We accept cash, check, or all major credit cards via our online portal. Net 15, Net 30, and 50/50 terms may be offered to approved schools, reputable organizations and contract accounts upon request and approval.





Screen Printing

How does pricing work? Can I get a quote?


Your total price per piece is based on your print cost, plus the blank price of your garment. It is based on a 12 peice Screen Printing minimum and a 6 peice Embroidery minimum. If you need a quote, feel free to give us a call, or Get a Quote.




Is my design affected by seams or zippers?


We don’t recommend printing over seams, or zippers. We do our very best to produce the best looking prints anytime we print. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. The closer a print is to a seam or zipper, the more prone to inconsistencies it will be. We typically recommend prints are placed no closer than .5" to a seam for best results.




What type of ink do you used for screen printing?


We specialize in screenprinting plastisol inks only. We do not offer water-based or dye-discharge inks at this time. Each ink type has its unique benefits and limitations. Plastisol ink yields bright and opaque prints. Waterbased and dye-discharge inks can achieve super soft prints, but typically not as bright or easier to work with for smaller runs. While plastisol inks cannot achieve as soft of a print, we specialize in striking a balance between a bright detailed print, and a soft comfortable-to-wear print.




What is a "halftone"?


Screen printing is a ‘spot color’ process – this means that each color is printed using a mixed ink, and each color has its own screen to transfer the image onto the garment. Halftones are tiny dots used to recreate shades of an ink coloor on press. This is where the halftone comes in. A halftone is an array of different size dots which allows screen printers to simulate tonal variation when printing with a single ink on press. What’s the benefit? A halftone allows to use one ink coloor in one screen, and approximate various shades of that ink coloor. The eye blends these tiny dots into smooth tones.




How does Pantone (PMS) matching work?


Inks can be mixed to closely simulate swatches from the Pantone Matching System. We keep a copy of both the Solid Coated and Solid Uncoated guides in our shop. Once printed, the main type of inks we use are similar swatches from the Solid Coated book. The inks are slightly glossy and reflect a bit of light, so it’s not possible to simulate Solid Uncoated swatches with our current ink process. Both the Solid Coated and Solid Uncoated books contain inks printed onto paper. Screen printed inks applied to textiles behave a little bit differently due to difference in the ink and the texture of the garment, so it’s important to note that it’s not possible to perfectly match a Pantone Swatch, only to closely simulate it with the different ink type. There are optical differences due to the variables between ink and garment. Ask your Account Rep for more details when exact color accuracy is a concern and check out our Pantone Matching page.




Do you offer Special Effects like 'Metallic', 'Glitter', or 'Clear' ink?


We sure do! Check out our Pantone Matching, Stock Ink, and Special Effects page and ask your Account Representative for more details.





Embroidery

How much does embroidery cost?


When it comes to pricing your quote, there are five main things we consider:
1. Quantity
2. Garment Style
3. Garment Color
4. Design Placements
5. Decoration Method(s)
Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly. If you need a quote, feel free to give us a call, or Get a Quote.




Do you have a minimum quantity order?


Embroidery minimums are generally 12 pieces per logo. However, we make exceptions for special projects and existing customers.




What do you need to digitize my logo?


We can digitize your logo using any digital image. You can send us the artwork of your logo in any computerized format such as JPG, PDF, EPS, AI.




What if my logo is already digitized?


If you already have your logo digitized, you can email it to us and avoid the setup fee. However, your logo must be in a DST format. Acceptable embroidery files include Tajima, Barudan, and Melco digitized embroidery files. We recommend you include a JPEG, and any vectore files (AI or EPS) file along with the digitized file. All-County Apparel is not responsible for the embroidery quality of customer supplied DST files.




Can you modify the original design of my logo?


We can modify the original size and colors of your logo. We can also include extra lettering lines to your logo. However, if you need to modifity another part of the design, we many need to re-digitize your logo.




How long does it take to have my order ready?


Standard production is guaranteed to be completed and ready for pick-up or delivery within 14 business days! Rush Order spaces are limited. Rush Orders are not always possible and must be approved by All-County Apparel. Rush charges apply to production time only. If an order is being shipped, All-County Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by All-County Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used. For more informastion, head to Delivery & Turnaround!




Can I mix apparel styles, sizes and colors?


Yes, you can, as long as the embrpoidery remains the same!




Will you embroider items sent to you?


Yes, for special projects and existing customers! However, you do still need to meet our 6 peice minimum! All garments supplied to All-County Apparel for screen printing services must be new and unwashed. Clients are required to provide us with a detailed list/ breakdown of all the apparel that is to be used per order/ design. Drop shipments must have the Invoice # and Job Name clearly labeled on the box or used when ordering the apparel from the distributor. When ordering/drop shipping garments, the following ship to format should be used: All-County Apparel 785 Totowa Rd Totowa, NJ 07512 PO: Your Invoice # and Job Name Unsorted orders may be subject to a sorting fee of $50.00. This does not apply to drop shipments coming from a major distributor. Individually bagged apparel may be subject to a $0.25 per piece un-bagging fee. Clients must supply a detailed list of garments being supplied, including brand, style number, color and size, prior to drop shipping or dropping off garments in order to avoid sorting fees.​ All-County Apparel, LLC will not be responsible for any manufacturer, mill or vendor defects on provided garments. Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and UPS Shipping Label must be supplied to All-County Apparel. Additional fees not to exceed $5 per carton may apply on any garments that must be returned on behalf of clients. All-County Apparel, LLC may be unable to decorate and therefore refuse to print on certain garment types. Please contact our Customer Support Team before placing an order if it contains an uncommon apparel type or material. Any garments left with All-County Apparel, LLC for more than 90 days are considered abandoned and will become property of All-County Apparel, LLC with the intention of donation or discardment. Why this policy? We receive dozens of boxes every day. It is very easy for unlabeled carton(s) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and un-bagging blank apparel requires additional time and labor. Sorting and un-bagging fees are in place to cover this expense.





Contract Printing


You'll likely find an answer here, but you can also chat with us (below) right now or shoot us an email. We'll get back to you as soon as we can!

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