TERMS & conditions
Standard turnaround time is 7-10 business days from the approval of artwork proof and the receipt of payment. This turnaround time is not guaranteed. If you are providing the garments for your order, turnaround time is also from the date of receipt of goods and not sooner. Finishing services such as inside tag relabeling, fold and poly bagging, or special requirements can increase turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective unless approved. If a specific due date is required, it must be approved in writing by All-County Apparel at the time of order.
Why this policy? Our production schedule often fluctuates because of the large volume of orders we receive and process. As with any manufacturing operation, the sooner an order is put in the queue the faster it will move forward into production. While we do everything within our ability to maintain a shorter-than-average turnaround time, each order can present unforeseen challenges which can cause delays. This window of time for turnaround offers a more realistic time frame for the completion of an order.
If you need your shirts faster than 7-10 business days, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options.
A turnaround in 5 business days: +20%
A turnaround in 3 business days: +30%
A turnaround in 1-2 business days: +100%
Rush order spaces are limited. Rush Orders are not always possible and must be approved by All-County Apparel. Rush charges apply to production time only. If an order is being shipped, All-County Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by All-County Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do not offer same-day printing services.
Why this policy? Our production schedule operates at 90%+ capacity year-round. This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
Please check with one of our sales representatives regarding any minimum order quantities that may apply to your order. Please note pricing decreases significantly as quantity increases (for all decoration processes).
Why this policy? Our operation is primarily set up for large-scale production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into preparation and setup.
Due to prohibitive costs, single printed samples are not always available. All-County Apparel utilizes a thorough digital proofing process on all orders. Please contact one of our experienced sales representatives regarding any pre-production sample requests. Blank, non-decorated garment samples are offered based on availability and may be requested prior to placing your order.
All orders must be paid in full prior to production. We accept cash, check, debit card, and all major credit cards. Net 15, Net 30, and 50/50 terms may be offered to reputable organizations and individuals only upon request and approval. A 2.9 % cash lost fee will apply on orders being paid via credit card for approved contract client customers. All-County Apparel, LLC reserves the right to deny or revoke the credit or debit card payment method from any client at any time without explanation.
Why this policy? Due to the high volume of orders that we receive on a daily basis, we will not front the funds required to produce all orders and then wait to be paid/reimbursed for our services. All orders are produced to exact specifications approved by you, the customer. All of our work is guaranteed and in the rare event that there is an issue our customer care team is ready to help.
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off digitally via email or in-person.
Why this policy? This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects both parties and ensures that we are all on the same page before your order going into production.
Artwork review is always free and if a simple fix is required, it is done free of charge. Contract client customers receiving discounted rates and providing their own goods are held to a higher standard, and are expected to send vector artwork following our artwork guidelines.
All-County Apparel, LLC will only release copies of artwork files that were originally paid for upon request in .png, .ai, or .pdf format. All-County Apparel, LLC does not and will not release final production files. All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files become and are to indefinitely remain the property of All-County Apparel, LLC and may be discarded without notice. Proofs, films, and screens will under no circumstances be provided, will indefinitely remain the property of All-County Apparel, LLC, and may be discarded without notice.
Why this policy? Artwork creation and correction take time and experience to be done properly. Our talented graphic design team is happy to assist you with your order and is proud to be compensated above the industry standard rate.
There may be a setup fee applied to orders depending on the decoration process, order quantity, and project requirements. Standard setup fees, screen fees, and digitizing fees will apply to all orders for approved contract clients who receive contract rates. Contract client customers may refer to the contract price sheet for a complete breakdown of applicable fees. Additional fees may apply depending on the decoration process, order quantity, and project requirements.
Why this policy? Our production team utilizes the latest technologies and machinery to bring your project to life in the best possible quality, every time!
All-County Apparel reserves the right to substitute garments of comparable brand and/or color when the client’s request is unavailable.
Orders requiring shipping will be shipped via UPS Ground unless otherwise requested or arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time-sensitive orders. Clients may request their orders to be shipped on their UPS shipping account via third party. A $4 handling fee applies to all third-party shipped orders.
All-County Apparel, LLC is not responsible for the damage of any customer-supplied garments during the production process. Should one or all of your items be damaged while in our facility, All-County Apparel, LLC will not reimburse you for the value of the garments or replace them under any circumstance. Please note that we try very hard to take extreme care when dealing with customer-supplied goods. It is a very rare occurrence that goods are damaged in our facility. Due to the nature of the high-end equipment used in production, there is a chance for machine or human error.
All-County Apparel, LLC will not be responsible for any manufacturer, mill, or vendor defects on provided garments.
All garments supplied to All-County Apparel for screen printing services must be new and unwashed. Clients are required to provide us with a detailed list/breakdown of all goods that are to be used. Drop shipments must have the order number and/or job reference name clearly labeled on the box or used when ordering the apparel from the distributor. When ordering garments that are being sent to us, the following ship to format should be used:
785 Totowa Rd
Totowa, NJ 07512
PO: ORDER # OR JOB REFERENCE NAME
Unsorted orders over 500 units may be subject to a sorting fee. Individually bagged apparel may be subject to a $0.25 per unit un-bagging fee. Clients must supply a detailed list of garments being supplied, including brand, style number, color and size, prior to dropshipping or dropping off garments in order to avoid sorting fees.
Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, a Return Authorization and UPS Shipping Label must be supplied to All-County Apparel. Additional fees not to exceed $5 per carton may apply on any garments that must be returned on behalf of clients.
All-County Apparel, LLC may be unable to decorate and therefore refuse to print on certain garment types. Please contact our Customer Support Team before placing an order if it contains an uncommon apparel type or material.
Any garments left with All-County Apparel, LLC for more than 90 days are considered abandoned and will become the property of All-County Apparel, LLC with the intention of donation or discarding.
Why this policy? We receive dozens of boxes every day. It is very easy for the unlabeled carton(s) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and un-bagging blank apparel requires additional time and labor. Sorting and un-bagging fees are in place to cover this expense.
PHOTOGRAPHY AND VIDEOGRAPHY:
All orders are subject to photography and/or video documentation by All-County Apparel mainly for but not limited to advertising and demonstration purposes unless otherwise requested and approved.
SPOILAGE (APPLIES TO CUSTOMER-PROVIDED GOODS ONLY):
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 3% spoilage allowance, and 5% on any orders that include polyester, nylon, spandex, and/or tri-blend apparel. Orders under 48 pieces are subject to a 2 piece spoilage allowance. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact quantity is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a reset fee.
Orders cannot be canceled after proof approval and payment.
Why this policy? Our production schedule moves very quickly due to the very high volume of orders we receive. At times an order may be put into motion just moments after approval and payment have both been received. This means that garments and materials may have already been purchased to produce the order. Likewise, the processes that go into the setup phase of your job may have already taken place.
CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of the order. Please email immediately if there are any questions, errors, or problems with an order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.