TERMS & conditions
We currently have a 12 piece minimum order quantity in place. Please note pricing decreases significantly as quantity increases (for all decoration processes).
Why this policy? Our operation is primarily set up for large-scale production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into preparation and setup.
Standard turnaround time is 7-10 business days from the approval of artwork proof and the receipt of payment. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. Finishing services such as inside tag relabeling or fold and poly bagging can add to this turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective. If a specific due date is required, it must be approved by All-County Apparel at the time of order placement.
Why this policy? Our production schedule often fluctuates because of the large volume of orders we receive and process. All-County Apparel operates on a first come, first serve basis. As with any manufacturing operation, the sooner an order is put in queue the faster it will move forward into production. While we do everything within our ability to maintain a shorter-than-average turnaround time, each order can present unforeseen challenges which can cause delays. This window of time for turnaround offers a more realistic time frame for completion of an order.
All orders must be paid in full prior to production. Accepted payment types for general orders are cash, check, and credit or debit card. All major credit cards are are accepted. Net 15, Net 30, and 50/50 terms may be offered to approved schools, reputable organizations and contract accounts upon request and approval. A 2.9 % cash lost fee will apply on orders being paid via credit card for approved contract client customers only. All-County Apparel, LLC reserves the right to deny or revoke the credit or debit card payment method from any client at anytime for any reason.
Why this policy? Simply put, we are not a bank. Because of the very high volume of orders we receive, we will not front the funds required to produce all orders and then wait to be paid/reimbursed for our services. All orders are produced to exact specifications approved by you, the customer. All of our work is guaranteed and in the rare event that there is an issue our Customer Support Team is ready to help!
Orders cannot be canceled after proof approval and payment.
Why this policy? Our production schedule moves very quickly due to the very high volume of orders we receive. At times an order may be put into motion just moments after approval and payment have both been received. This means that garments and materials may have already been purchased to produce the order. Likewise, the processes that go into the setup phase of your job may have already taken place.
If you need your shirts faster than two weeks, with all the same guarantees as any order from All-County Apparel, you'll be covered with one of our faster delivery options.
Turnaround in 5 business days: +20%
Turnaround in 3 business days: +30%
Turnaround in 1-2 business days: +100%
Rush Order spaces are limited. Rush Orders are not always possible and must be approved by All-County Apparel. Rush charges apply to production time only. If an order is being shipped, All-County Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by All-County Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do not offer same day printing services.
Why this policy? Our production schedule operates at 90%+ capacity year round. This means that rush orders will typically require overtime for our employees to work on any rush orders. Rush fees are charged to cover our expense of overtime pay to our highly experienced production team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
Artwork must be submitted following our artwork guidelines. Contract client customers receiving discounted rates are held to a higher standard than customers placing general orders, and are expected to send print-ready vector artwork.
Artwork creation is charged at an hourly rate of $35.00 per hour for basic artwork. This hourly rate will also apply to any changes made to artwork that is not submitted within the required guidelines. Two free revisions are included with all artwork designs/ redesigns. Artwork review is always free and if a simple fix is needed, it is done free of charge.
Vector redraws are $35.00 per file for basic art and $45.00 per file for complex art. Copies of the file(s) are available upon request in .ai or .pdf format.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files become and remain the property of All-County Apparel, LLC and may be discarded without notice. Proofs, films and screens remain the property of All-County Apparel, LLC and may be discarded without notice.
Why this policy? Artwork creation and correction take time. Our talented team is happy to assist you with your order and our team members are compensated above the industry standard rate.
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off in person or digitally via email.
Why this policy? This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects us both and makes sure that we are all on the same page before a single shirt has been printed.
SETUP & SCREEN FEES:
There may be a $25 setup fee applied to for orders under 48 pieces.
Each additional color may reflect an increase up to $10 each color for these orders.
There are no set up or screen fees on orders above 48 items for orders for general orders.
Setup fees and screen fees will apply to all orders for approved contract clients who receive contract rates.
Why this policy? We utilize an extensive reclaim process that allows us to clean, reclaim, and reuse screens for hundreds of orders. In addition, we have invested in UV LED exposure technology that allows screens to be exposed in seconds, saving an enormous amount of time in pre-press. These combined savings allows us to offer free set ups on our larger runs.
INK COLOR CHANGES:
Ink color changes are $15.00 per color per change. Ink color changes are not offered on orders under 48 pieces.
Why this policy? Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often times the screen is removed from the press entirely to be cleaned and have the new ink color added.
Orders requiring shipping will be shipped via UPS Ground unless otherwise arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Clients wishing to use their UPS Shipping Account must make note during order placement. A $5 handling fee applies to all third-party shipped orders.
Due to prohibitive costs, single printed samples are not offered. All-County Apparel utilizes a thorough digital proofing process on all orders. Blank garment samples can be purchased, however, they can not be returned or applied to an order.
Why this policy? The pre-press time and labor involved in screen printing makes it cost prohibitive to produce just one or two pieces. Our work speaks for itself and printed samples of previous work can be viewed at our showroom during regular office hours or emailed upon request. We also have an extensive photo gallery available online.
All-County Apparel reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.
All garments supplied to All-County Apparel for screen printing services must be new and unwashed. Clients are required to provide us with a detailed list/ breakdown of all the apparel that is to be used per order/ design. Drop shipments must have the Invoice # and Job Name clearly labeled on the box or used when ordering the apparel from the distributor. When ordering/drop shipping garments, the following ship to format should be used:
785 Totowa Rd
Totowa, NJ 07512
PO: Your Invoice # and Job Name
Unsorted orders may be subject to a sorting fee of $50.00. This does not apply to drop shipments coming from a major distributor. Individually bagged apparel may be subject to a $0.25 per piece un-bagging fee. Clients must supply a detailed list of garments being supplied, including brand, style number, color and size, prior to drop shipping or dropping off garments in order to avoid sorting fees.
All-County Apparel, LLC will not be responsible for any manufacturer, mill or vendor defects on provided garments.
Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and UPS Shipping Label must be supplied to All-County Apparel. Additional fees not to exceed $5 per carton may apply on any garments that must be returned on behalf of clients.
All-County Apparel, LLC may be unable to decorate and therefore refuse to print on certain garment types. Please contact our Customer Support Team before placing an order if it contains an uncommon apparel type or material.
Any garments left with All-County Apparel, LLC for more than 90 days are considered abandoned and will become property of All-County Apparel, LLC with the intention of donation or discardment.
Why this policy? We receive dozens of boxes every day. It is very easy for unlabeled carton(s) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and un-bagging blank apparel requires additional time and labor. Sorting and un-bagging fees are in place to cover this expense.
PHOTOGRAPHY AND VIDEOGRAPHY:
All production is subject to photography and/ or video documentation by All-County Apparel for but not limited to advertising and demonstration purposes unless otherwise specifically requested and approved.
SPOILAGE (FOR CUSTOMER-PROVIDED APPAREL):
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 3% spoilage allowance, and 5% on any orders that include polyester, nylon, spandex and/or tri-blend apparel. Orders under 48 pieces are subject to a 2 piece spoilage allowance. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact quantity is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a reset fee.
CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of order. Please email immediately if there are any questions, errors or problems with an order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.
Why this policy? We have no way to know what happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. It is an industry standard that 72 hours be the more than sufficient length-of-time for clients to notice any possible errors/ discrepancies with an order. All orders are produced to exact specs approved/ provided customers via our thorough proof approval process.